StepHire Consultants
About StepHire

StepHire HR Consultants is a licensed Human Resources Consultancies firm based in Dubai, UAE. We provide transparent, end-to-end HR advisory for UAE employers — from contracts and policies to MOHRE compliance.


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Office No. 62, Mezzanine Floor, Hamsah A Building, Al Karama, Dubai, UAE
GUARANTEE & POLICY

Refund Policy & Guarantee

Clear disclosures on government fee non-refundability and our 3-business-day service charge refund commitment.

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3-Business-Day Service Charge Refund Guarantee

If StepHire HR Consultants fails to deliver your agreed HR consultancy service after complete engagement, our StepHire Service Charge will be 100% refunded to you within 3 business days.

1. Government & Third-Party Fees

Official government fees, authority charges, and third-party costs are set independently by government authorities. Once paid or submitted to official government channels, government and third-party fees are strictly non-refundable under any circumstances.

2. StepHire Service Charge Refund

If the agreed consultancy deliverable is not provided after our complete review and advisory process, StepHire will refund 100% of our service fee within 3 business days via original payment method or UAE bank transfer.

3. Conditions & Exclusions

  • Authentic Information: Refunds apply when all information and documents provided by the client are 100% genuine, complete, and submitted within agreed deadlines.
  • Exclusions: Service fee refunds do not apply if an engagement cannot be completed due to fraudulent, forged, or altered documents provided by the client, or failure to disclose material facts about the company's licensing or workforce status.
  • Cooperation & Meetings: Clients must attend scheduled consultation sessions and provide requested records as instructed. Repeated non-attendance or non-response without notice invalidates refund eligibility.
  • Processing Time: Once a refund claim is verified and approved, funds are transferred within 3 business days.

Need Assistance or Wish to File a Refund Inquiry?

Our Dubai customer care team is here to review your file promptly.

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